GOT QUESTIONS? WE'VE GOT ANSWERS!
CHECK OUT OUR FAQS
Why Don't You Set Specific Appointments?
We like to give you all the time you deserve to diagnose the problem with your appliance properly. In order to do this, we must give you a window because we don’t know how long the appointment before yours will take. We hate to give you a specific time and then not be able to honor our commitment.
Does it pay to fix the old machine or should we just purchase a new one?
This is a very good question, and is asked quite often. Unfortunately the answer is not clear cut. If your appliance is several years old, chances are it was made better than most of the new ones available (including major brands). In most cases, since you know it has been a good appliance, it pays to fix it; especially if a new appliance costs considerably more than a repair. Additionally, many times there are reasons why your appliance stopped working and our trained technicians can point these things out so that repairs will be required less frequently.
Can you provide us with an estimate (ball park figure) for the repair over the phone?
Unfortunately No. There can be up to a dozen different reasons why the symptoms occur. Without being able to diagnose the appliance, using our knowledge, experience and test equipment, all we can do is guess. Many companies will quote an approximate price over the phone (usually low enough to attract your attention) and when their people arrive you find out that the repair is more than you were quoted over the phone, based on what they find, and you are still responsible for the service charge.
Why doesn't anybody want to repair our appliance because we bought the parts ourselves?
Not very often, but often enough, a part is delivered (either to you or us) and although brand-new, it is defective. If we supply the part (which is approximately the same amount of money as you would pay) if it doesn’t work we are responsible for replacing that part with one that does work. If we install your part, we have done our job and if it doesn’t work we still require payment.
Why have we been told that repair companies will not work on our appliance if we started taking it apart ourselves?
That is a fair question, and the reason seems to escape most people. If you dismantle anything on your appliance and then find that you need professional help, we would have to put the appliance back together in order to diagnose the exact symptoms properly. Even if you put your own appliance back together, the technician has no road map in his mind of just how the appliance was put back together, and you could have done it incorrectly. This leads to a large amount of time to second-guess what is causing the problem and a larger bill for our customers because we end up doing twice the work.
What if the appliance breaks down or doesn't work properly after you repair it?
Before our technicians leave your premises, they will attempt to go over all functions of the appliance to have you make sure that it is working properly. Even by doing that, occasionally the appliance will cease to work again. Rest assured that we will make our return visit to you a top priority and you will receive service before the next customers.
